At Web Geek Services, customer satisfaction is our top priority. This Refund Policy outlines the conditions under which refunds may be granted for our services. Please read this policy carefully to understand your rights and our obligations.

1. Eligibility for Refunds

1.1 Unsatisfactory Service

• If you are not satisfied with the repair service provided, you must notify us within 7 days of service completion. We will evaluate your concerns and, if valid, provide a re-service or refund.

1.2 Service Not Delivered

• If a scheduled service was not completed due to our error or technician unavailability, you are eligible for a full refund of any payment made in advance.

1.3 Incorrect Charges

• If you were charged incorrectly or for services not rendered, we will issue a refund for the overpaid amount after verification.

2. Non-Refundable Circumstances

Refunds will not be provided in the following cases:

1. If the appliance fails due to issues unrelated to the repair performed.
2. If the customer refuses or delays necessary repairs that were recommended.
3. If repairs are performed by a third party after our service.
4. Cancellations made within 24 hours of the scheduled appointment (refer to Section 4 for cancellation charges).

3. Refund Process

3.1 How to Request a Refund

To initiate a refund request, contact us via:

• Email: [email protected]
• Phone:c1-(888) 670-1252
  
  Provide the following information:

1. Full name and contact details.
2. Date of service.
3. Invoice or receipt number.
4. Reason for requesting a refund.

3.2 Evaluation and Approval

• Refund requests will be reviewed within 7 business days of submission.
• Our team may contact you for additional information or to schedule a follow-up inspection.

3.3 Refund Method

• Approved refunds will be issued using the same payment method used at the time of booking.
• Refunds typically take 5–10 business days to process, depending on your financial institution.

4. Cancellation and Refunds

4.1 Cancellations by the Customer

• Cancellations made at least 24 hours before the scheduled appointment will receive a full refund of any prepayment.
• Cancellations made within 24 hours of the scheduled appointment may incur a fee of up to [Insert Amount], which will be deducted from the refund.

4.2 Cancellations by Web Geek Services

• If we cancel a service due to unforeseen circumstances, you are entitled to a full refund of any prepayment.

5. Warranty Repairs

If your appliance experiences the same issue within the warranty period, a free follow-up repair will be scheduled. Refunds for warranty repairs are not provided unless the issue cannot be resolved.

6. Disputes

If you disagree with our refund decision, you may escalate your concern by contacting our customer service team. If a resolution cannot be reached, you have the right to file a claim with the appropriate consumer protection agency in your jurisdiction.

7. Compliance with Laws

This refund policy complies with consumer protection laws in the United States and Canada.

8. Contact Us

If you have any questions about our Refund Policy or wish to submit a request, please contact us at:

• Email : [email protected]